Terms of Service

1. The service

NXTUP ("we", "us") provides a queue management platform for barbershops and similar walk-in businesses: a check-in kiosk, a live waiting-line display, barber panels, and related notifications. These terms apply to shop owners who subscribe to NXTUP and to customers who use a participating shop's check-in.

2. SMS / text message program (NXTUP Queue Notifications)

Participating shops send transactional text messages through NXTUP: a confirmation when you join the waiting line (including your check-in code and estimated wait) and an alert when your barber is ready. You receive these messages only after providing your own mobile number, at the shop's check-in kiosk or verbally during a call to the shop.

• Message frequency varies by visit (typically 1–3 messages per visit).
• Message and data rates may apply, depending on your mobile plan.
• Reply STOP at any time to cancel and stop receiving messages.
• Reply HELP for help, or contact us at support@getnxtup.com.
• Carriers are not liable for delayed or undelivered messages.

3. Shop subscriptions

Shop owners subscribe monthly (billed through Stripe). Subscriptions renew automatically and can be cancelled at any time from the dashboard; service continues until the end of the paid period. If a subscription lapses, new customer check-ins pause while existing customers in line are served normally.

4. Acceptable use

You may not use NXTUP to send unsolicited messages, to register phone numbers that are not your own, or to interfere with the service. We may suspend accounts that abuse the platform.

5. Disclaimer and liability

NXTUP is provided "as is". Wait times and queue positions are estimates. To the maximum extent permitted by law, we are not liable for indirect or consequential damages arising from use of the service.

6. Changes

We may update these terms; the current version is always published at this page. Material changes will be reflected in the date above.

7. Contact

Questions about these terms: support@getnxtup.com.