SMS Program & Opt-In Policy

Program description

NXTUP Queue Notifications is a transactional SMS program used by participating barbershops. Customers receive: (1) a confirmation when they join the waiting line, with their check-in code and estimated wait, and (2) an alert when their barber is ready. Message frequency varies by visit (typically 1–3 messages per visit). Message and data rates may apply. No marketing or promotional messages are sent under this program.

How customers opt in (verbal, on a recorded call)

Customers call the shop's phone line to hold a spot in the waiting line. During the call, the shop's receptionist collects the customer's mobile number and informs them, before ending the call, that they will receive text updates about their visit. A typical exchange:

"Can I get your mobile number to hold your spot? ... Perfect — I'll text you your check-in code and we'll text you when your barber is ready."

Consent is given verbally on that call before any message is sent, and the call is logged. We never send messages to numbers that were not provided directly by the customer.

Sample messages

• NXTUP: Hi Juan! Your spot at Fade Factory Dominican Haircuts is confirmed. Check-in code: 4KZT. Approx. wait 15-20 min. Reply HELP for help, STOP to opt out.
• NXTUP: Juan, your barber Carlos is ready! Please come in. - Fade Factory via NXTUP. Reply STOP to opt out.

Opt out and help

Reply STOP to any message to cancel. Reply HELP for help, or contact support@getnxtup.com. See our Terms of Service and Privacy Policy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.